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Latrobe Council

ANZ Bank Closure

18 December 2015

FOR RELEASE: 18 DECEMBER 2015

IMPACT OF BANK CLOSURE FAR-REACHING

The recent announcement of the impending closure of the Latrobe branch of the ANZ bank is of major concern to Latrobe Council and a significant blow to the bank’s customers and the wider community of Latrobe.

Latrobe Council’s Mayor, Councillor Peter Freshney said “Council is alarmed by the announcement of the proposed closure and downgrade of services and its potential impact on ratepayers, many of whom are ANZ customers.

Latrobe is seen as a service centre where people can do their shopping and banking in a relaxed environment and the proposed closure will undoubtedly have a detrimental impact on the town.

Council has requested an urgent meeting with Danielle Curry, the ANZ General Manager Vic/Tas, to convey our community’s concerns in an endeavour to have the decision reviewed and reversed, if possible.

The combined impact of internet banking and active discouragement of face to face banking, particularly amongst the big banks, does little to meet the needs of its customer base.

To some, the trip to the bank is more than just a business transaction.  It is a social outing that leads to catching up with others, alleviating isolation and contributing to the economic spend in our community.

Banks need to again make customer focus a priority rather than a token gesture and allow local input into their currently centralised decision making process.  They are losing touch with their customers and I expect that will ultimately be reflected in the choices people will now make in relation to their future banking and financial services requirements.  The needs of loyal long term customers of the branch have been ignored and I would encourage them to express their views on the proposed closure in an appropriate manner.

In the meantime, Council will continue to work in the best interest of the community and endeavour to safeguard our community’s access to a number of options in both the banking and financial services sectors.

Our priority at this stage is to strongly advocate for the retention of the local ANZ branch and achieve the best possible outcome for ANZ customers throughout the municipality.”

- End -

Media Contact                     Mayor Peter Freshney - 0417 287 006

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