Home

Menu

Latrobe Council

TELSTRA ASSISTANCE PACKAGE TASMANIAN FLOODS

In response to the recent floods across Tasmania the local Telstra Country Wide team has invoked special disaster relief assistance package for Telstra customers who have been impacted by flooding. This email will provide you an overview of what is available and how customers can contact Telstra for assistance.

TELSTRA ASSISTANCE PACKAGE

TASMANIAN FLOODS

In response to the recent floods across Tasmania the local Telstra Country Wide team has invoked special disaster relief assistance package for Telstra customers who have been impacted by flooding. This email will provide you an overview of what is available and how customers can contact Telstra for assistance.

 

Telstra is offering an assistance package for its residential and small business customers in Latrobe, Forth, Newstead, Ouse and Tunbridge who have lost services due to flooding.

 

Telstra's relief packages can include the following.

 

Short term measures (for Telstra customers who have a short term impact – temporary evacuation of premises or temporary fault):

 

  • Free use of Telstra public payphones in the affected area

  • Free call diversion from an affected fixed home or business phone service to another fixed or mobile service of the customer's choice, regardless of the carrier

  • Customers who use the free call diversion to divert their affected fixed home or business phone to their Telstra mobile service, can also make local and STD® calls on their mobile at fixed line rates, in accordance with their selected HomeLine® or BusinessLine® plan (limited to one designated Telstra mobile per affected household or business).

 

The above offers are applicable until network damage in the area due to floods is repaired, or while customers remain evacuated, for a maximum period of three months from the date of the floods.

 

Affected Telstra mobile customers who do not have a Telstra home phone can receive a one-off credit to the value of $100 inc. GST (limited to one mobile phone per Telstra mobile account).

 

Long term measures (for Telstra customers who have suffered severe damage to or loss of their premises):

 

 

Fixed services

  • Cancellation of a Telstra fixed phone service at the affected address, with number reservation for up to 12 months from the date of the floods.

  • Free call diversion from the customer’s Telstra fixed phone service to another Australian fixed or mobile service of their choice, regardless of the carrier. This offer is applicable for a maximum period of 6 months from the date of the floods.

  • Customers who use the free call diversion service to divert their affected Telstra fixed phone service to their Telstra mobile service, can also make local and STD® calls from that mobile service at fixed line rates, in accordance with their selected HomeLine® or BusinessLine® plan (limited to one designated Telstra mobile diversion per affected Telstra fixed phone account).

  • In addition, Telstra will apply a one off credit to the value of $500 inc. GST to the customer’s Telstra fixed phone account to help cover the costs of the following, if required:

  • Connection of a Telstra fixed phone service at one temporary residence

  • Re-connection of a Telstra fixed phone service at the customer’s original permanent premises

  • Number reservation

  • Additional call charges.

 

BigPond® services

  • For Telstra residential and small business customers who do not wish to retain their BigPond service at an affected address:

-       Disconnection of the affected BigPond service without the requirement to pay any applicable early termination charges or fees, as well as an email address reservation for up to 12 months from the date of the flood

-       Connection of a BigPond service at an alternate residential or business address without any connection charges within a 12 month period beginning from the date of the floods.

  • For Telstra residential and small business customers who wish to retain their BigPond service at a temporary alternate address, Telstra will apply a one off credit to the value of $110 inc. GST to the customer’s account to help cover the costs of the following:

-       Move of a BigPond service to a temporary alternate address

-       Move of a BigPond service back to the customer’s original address.

  • For existing Telstra Mobile Broadband residential and small business customers – free replacement of the modem or USB device if required.

 

Affected customers should call Telstra on 132 203 (then enter their full home phone including area code when prompted) to report a fault on their services and/ or to register for the assistance package offers.

 

Information for customers not covered currently covered by the Telstra assistance package

 

While our local team is working hard to ensure we provide assistance to all Telstra customers impacted by the recent floods we may not have covered all impacted Tasmanians with our Assistance Packages.

 

If you believe a region needs to be included in our assistance package or a resident may need further assistance from Telstra please contact us via email at TelstraTas@team.telstra.com

 

 

 

 

Decrease font size Reset font size Increase font size
Navigation

Contact Us

Council Address
PO Box 63
170 Gilbert Street
Latrobe Tasmania 7307
Opening Hours
Monday - Friday
8.00am - 4.30pm
Emergency After Hours: 03 6426 2653